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FAQ
Q: What payment methods are available?
A: We accept payments via Cash on Delivery and Stripe. Stripe supports both credit and debit cards.
Q: Are there delivery charges?
A: Delivery within Singapore is based on the courier option you select at checkout. Charges will vary depending on your choice.
Q: When can I expect my order to arrive?
A: Standard delivery takes approximately 4 working days. For urgent requests, please reach out to us via email or chat, and we'll do our best to expedite your order.
Q: Can I pick up my order in-store?
A: Yes, you can opt for store pickup at no extra cost. Our staff will notify you when your order is ready, typically within 1 working day. For urgent pickups, please contact us beforehand to confirm readiness.
Q: Can I amend or cancel my order?
A: To amend or cancel an order, please email us at sinlee.sg@gmail.com. Changes are possible only if the order hasn't been processed. We reserve the right to refuse or cancel orders due to stock limitations, pricing errors, or payment issues. Cancellations after processing cannot be accommodated.
Q: How do I update my account details?
A: Log in to your account dashboard to edit your details.
Q: I forgot my password. What should I do?
A: Reset your password by visiting the Password Reset page. Enter your email address, and you'll receive instructions to create a new password. If you don’t see the email, check your spam folder.
Q: What if my question isn't answered here?
A: For further assistance, email us at sinlee.sg@gmail.com or call our hotline at 6755 8887.