Return & Refund Policy
Return Conditions: To qualify for a return, goods/products must be accompanied by the receipt and should be in their original condition. This includes the original packaging and shipping container. Please ensure that the items have not been used or damaged. Refunds will not be issued for items that are returned used or damaged.
Refund Process: Once we receive and verify the returned items, we will process the refund. Customers can expect to receive their refund within [insert time frame] after confirmation.
Return Address: 211 Woodlands Avenue 9 #05-78, Singapore 738960
Note: Shop.sinlee is not responsible for any loss or damage that occurs during the return transit. If you have any questions or need further assistance, please contact us at sinlee@gmail.com. or call us at +65 6755 8887.
Order Cancellation Policy
Cancellation Requests: If you wish to cancel your order, please contact us at sinlee@gmail.com or call us at +65 6755 8887. as soon as possible. Cancellation requests are only accepted if the order has not yet been processed.
Cancellation by Shop.sinlee: We reserve the right to refuse or cancel any order at our sole discretion. Reasons for cancellation may include:
- Limitations on quantities available for purchase
- Inaccuracies or errors in product or pricing information
- Issues with outstanding payments identified by our accounts department
- Other reasons deemed appropriate by us
- If your order is cancelled or if additional verification is required, we will contact you directly.
Cancellation by Customer: If you request to cancel an order and it has not been processed, we will proceed with the cancellation. Please note that orders that have already been processed or delivered cannot be cancelled. The decision of whether an order has been processed is made at our sole discretion.
For any further questions or assistance regarding order cancellations, please contact us at sinlee@gmail.com or call us at +65 6755 8887.